Friday, May 24, 2013
The Microsoft Dynamics CRM 2011 Administration Bible

Learn Microsoft Dynamics CRM 2011

Order the Book Today

The Microsoft Dynamics CRM 2011 Bible is the first and only Dynamics CRM 2011 book targeted exclusively to CRM Administrators. Order your copy today.

"I got it already and it's mean well done! This is a must add to any MSCRM VAR library"
     - @NzCRMguy
  

Welcome ...

Welcome to the support site for the Microsoft Dynamics CRM 2011 Administration Bible. The book is now available and we are steadily adding new content to the site.  All of the electronic resources referenced in the book are now available on this site including tools, templates, script, code examples, and much more.

GET YOUR FREE RESOURCES: Once you have received your book, click the Register button in the upper left-hand corner of the site to register for access to supporting materials for the book.  Once you are registered and verified, you will be able to access exclusive content in the Online Resources area.

Need More Help?  Fill out the contact us form if you would like to discuss training or implementation services for your CRM or SharePoint projects.

Thanks for joining us, and we hope that the book and the website are powerful tools to make your Microsoft Dynamics CRM 2011 project a success.

Dynamics CRM 2011 News and Knowledge

Check-out our on-demand events at C5Tube.com
Thursday, May 23, 2013

Available 24/7, watch on-demand events about Microsoft SharePoint, Dynamics CRM, and Salesforce at C5Tube.com and check successaccelerators.com often for updated events and webcasts.

RELEASE: ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management
Friday, May 17, 2013

On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management , which is available for download ...

Dynamics CRM 2011 IG Update V5.9 May 2013
Wednesday, May 15, 2013

Microsoft Dynamics CRM 2011 Implementation Guide (IG) update 9 (5.9.0) is now live on TechNet and is also available on the Microsoft Download Center in Word, compiled Help file (CHM), and PDF (recomm...

Why Sales Professionals Love Using Microsoft Dynamics CRM
Friday, May 10, 2013

As a sales professional, here are 25 reasons why I love working with Microsoft Dynamics CRM (and why you should love it too): 1) It is mobile so I can access it using my phone, tablet or laptop at an...

Non-Developers Guide: How to Use Web Resources for Dashboards in Dynamics CRM
Wednesday, May 08, 2013

The idea of web resources has always been a little overwhelming to me. In the past I associated them with something a programmer uses for the wonderful, amazing magic they do in Microsoft Dynamics CR...

Tips for Using Managed Solutions and Base Option Set Values in Microsoft Dynamics CRM
Monday, May 06, 2013

At C5 Insight, we use ClickDimensions with Microsoft Dynamics CRM for our email marketing and marketing automation. Recently we decided to upgrade to the newest version of ClickDimensions to take adv...

CRM Adoption Tips: Keep Your Lists Short and Manageable
Tuesday, April 23, 2013

“Paralysis by analysis” means having so much data that it becomes difficult to take any action. And it is an issue that organizations frequently run into with getting users to adopt a customer relati...

Using Power View in Excel 2013 to Analyze CRM Data
Wednesday, April 17, 2013

Now that Power View is built into Excel 2013, business users can easily perform advanced analytics of their real time CRM data in either an online or on-premise deployment. You can use the Export to ...

Creating and Publishing a Web Portal to an Azure Cloud Service
Tuesday, April 16, 2013

Hello all: At Convergence a few weeks ago I presented some CRM demos and this article will be the first in detailing how those demos were created and how you can mirror the functionality in your CRM ...

Reconfiguring the Flow UI in Microsoft Dynamics CRM 2011
Tuesday, April 16, 2013

Our team recently took on a client that had several Microsoft Dynamics CRM 2011 online deployments. Due to this particular client’s complex business model and wide range of verticals, segregation has...

Does Your CRM Need Some CPR?
Wednesday, April 10, 2013

Customer relationship management (CRM) projects are particularly difficult to successfully deliver. In fact, research into CRM project failures over the last 10 years has consistently found a failure...

How to build and run the Dynamics CRM SDK samples on Windows Server 2012 and Windows 8
Wednesday, April 10, 2013

Have you built a new Windows Server 2012 or Windows 8 computer or virtual machine only to find out that the Microsoft Dynamics CRM 2011 SDK managed code samples no longer compile? You may get build e...

Extend Your Dynamics CRM Dashboards Using SharePoint
Monday, March 18, 2013

As my partner Geoff wrote in this blog , we use dashboards very heavily internally, and since that article was written (early 2012), we have since extended our systems even further and expanded our s...

You Might Need a New Consulting Partner If…
Friday, March 15, 2013

While many people have enjoyed the “You Might be a Redneck If” jokes by Jeff Foxworthy, few people are aware of the applicability to the IT community. As a professional IT consultant for C5 Insight, ...

Convergence 2013: An Opportunity to Add Value to Your Organization
Friday, March 15, 2013

In a few days, Microsoft will be hosting their annual event focused on Microsoft Dynamics CRM—Microsoft Convergence 2013. This is a valuable event for organizations that are either using or are consi...

Keys to Successful User Adoption in Your Organization
Friday, March 15, 2013

Successful user adoption, or the mental acceptance and use of something new, can be achieved in any organization. There are a number of methods that can be used to implement new systems, including "b...

Dynamics CRM Rollup 12: Not as Forgiving About Currency Field
Tuesday, March 12, 2013

Microsoft’s Rollup 12 is not as forgiving as previous versions when it comes to the Currency field. After applying Rollup 12 to an on-premise instance of Dynamics CRM 2011 (this one happened to be ru...

Dynamics Workflow History Auto-Purge: Do’s and Don’ts
Thursday, February 28, 2013

The Problem with Workflow History Records In deployments with a decent amount of workflows that fire constantly (i.e., system jobs are spawned), the amount of records placed in the AsyncOperationBase...

Blogging Naturally (make it a part of your day)
Sunday, February 24, 2013

To blog or not to blog, that is the question... If you’re anything like me, as an IT professional I excelled in math and science in school but English Lit and Composition was not my strong suit. As a...

A RAD Approach to CRM Projects
Sunday, February 17, 2013

This article briefly discusses project implementation approaches as described in the Microsoft Dynamics SureStep ™ Methodology and highlights the benefits of a hybrid approach that I like to call a “...
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